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Shipping and returns My Account Information

 

What if I am not satisfied with my
purchase?


If you are not completely satisfied with your
purchase from TVTimeDirect, please
contact
customer service at or call us at (800)
238-7119. Please see our return Policy Below.
We can not accept returns on certain item such
as products used on the mouth, or other parts of
the body. This may include products such as the
Fukuoku 9000 line of massagers, Permanent Kiss
Lipstick, Forever White etc. If you have
any concerns, please contact us before ordering.

 

Return Policy:

TVTimeDirect guarantees against manufacturer’s
defects for 30 days from date of delivery.
Defective merchandise will be replaced with
another like product upon return and receipt by
TVTimeDirect of the defective item.

 

 

1.        You must acquire a Return Merchandise
Authorization (RMA) number prior to returning
any item. RMA’s are available by request and are only
good for a specific product and specific
order. Please include the product you want
returned, the order number, the order date,
and the reason for return .

2.        Once you have received an RMA#, you may
send the product back to us at your expense.
We will not accept a collect or C.O.D. return.
We will ship you a replacement at our expense
(applicable within the continental
USA only).
If return is for a refund, the shipping and
handling will not be refunded only the cost of
the item. All Sales are Final on Export
Orders.

3.        TVTimeDirect reserves the right to refuse
any return that doe’s not have an RMA # on the
box, in any case there will be an additional
$5.00 charge if there is no RMA#.

4.        Any returns that do not fall within our
return policy are non-refundable and you will
not receive credit.

5.        All returns must be shipped to The address we give you when requesting an RMA number. Not all productys ship from the same location and products returned to a wrong location are inelligle for a return

 

 

*Products that exceed the
TVTimeDirect 30
day return but have an extended Manufacturer’s
Warranty should be returned directly to the
manufacturer according to their instructions.

 

*Rejected Delivery or Return of Unwanted
Product requires TVTimeDirect
approval. These type of returns may incur a
restocking fee in all cases. Call for approval!
We do not refund shipping charges on rejected
deliveries, and Shipping charges will be doubled
as we have had to pay for shipping both ways.

 

How will my order arrive?

Most orders are shipped the same or next day via
UPS, or USPS. US Mail should be chosen for international and
P.O. BOX customers. We use both UPS ground
shipment and US Priority mail. Shipping times will vary depending
on shipment location.

WE
MAY CHANGE SHIPMENT METHODS AT OUR DISCRETION
UNLESS YOU TELL US NOT TO. WE SOMETIMES DO THIS
TO DELIVER THE PRODUCT FASTER.
Most orders are
shipped from our
Florida, or Georgia warehousing
locations.

 

What is the address for returns?

The address for returns will vary depending upon
product and shipping locations.
Mark your return with the return authorization
number and send your items to:

As Seen On TV Returns RMA #_______

 

 

Contact Us:

Phone: (800) 238-7119

Fax: (770) 913-3998

 

Address

 

TVTimeDirect

3641 B Pierce Drive

Chamblee, Georgia 30341

 

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